Return & Refund

We hope that you are happy with your recent order, but if your purchase isn’t suitable, you have 30 days to return it at no extra cost from the day it’s shipped. Please note the following:

  1. Please ensure that items are returned with tags intact and in the original packaging. Used, or altered products will not be accepted.
  2. If your item arrived faulty, please contact us at before proceeding with the return. Please note that we cannot accept returns for customized or made-to-order products. For any further assistance please reach out to our customer service team.

At our core, we stand against the prevailing throwaway culture. Quality is of the utmost importance to us, and we take great pride in designing and manufacturing our products to ensure their longevity and, ultimately, your satisfaction.

That’s why we have extended our returns policy to 100 days, giving you peace of mind before placing an order. Simply put, if you’re not 100% happy with your purchase, you can return it within 100 days for an exchange or within 14 days for a refund.

If you have doubts about sizing, please don’t hesitate to contact our client care team before making your purchase. By getting the right Crochet Collections product, both you and the environment will be happy. Together we can minimize returns, reduce our impact, and lower our carbon footprint, saving time and energy. By choosing the right handbag and product from the start, we can reduce the number of shipments and returns.