{"id":38,"date":"2023-10-10T06:40:03","date_gmt":"2023-10-10T04:40:03","guid":{"rendered":"https:\/\/www.crochetcollections.com\/eu\/?page_id=38"},"modified":"2023-11-16T11:46:11","modified_gmt":"2023-11-16T09:46:11","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.crochetcollections.com\/eu\/return-refund-policy\/","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.22.2″ _module_preset=”default” background_enable_color=”off” custom_margin_last_edited=”off|phone” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_font_size=”30px” text_line_height=”1.5em” header_text_align=”left” header_font_size=”45px” text_orientation=”center” module_alignment=”center” custom_margin=”||0px|||” custom_margin_tablet=”” custom_margin_phone=”||10px||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”30px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”37px” header_font_size_phone=”30px” header_font_size_last_edited=”on|tablet” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

Return & Refund<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text ol_position=”outside” ol_item_indent=”17px” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]We hope that you are happy with your recent order, but if your purchase isn\u2019t suitable, you have 30 days to return it at no extra cost from the day it\u2019s shipped. Please note the following:<\/p>\n

    \n
  1. Please ensure that items are returned with tags intact and in the original packaging. Used, or altered products will not be accepted.<\/li>\n
  2. If your item arrived faulty, please contact us at <\/span><\/span>hello@crochetcollections.com<\/a> before proceeding with the return. Please note that we cannot accept returns for customized or made-to-order products. For any further assistance please reach out to our customer service team.<\/li>\n<\/ol>\n

    At our core, we stand against the prevailing throwaway culture. Quality is of the utmost importance to us, and we take great pride in designing and manufacturing our products to ensure their longevity and, ultimately, your satisfaction.<\/p>\n

    That\u2019s why we have extended our returns policy to 100 days, giving you peace of mind before placing an order. Simply put, if you\u2019re not 100% happy with your purchase, you can return it within 100 days for an exchange or within 14 days for a refund.<\/p>\n

    If you have doubts about sizing, please don\u2019t hesitate to contact our client care team before making your purchase. By getting the right Crochet Collections product, both you and the environment will be happy. Together we can minimize returns, reduce our impact, and lower our carbon footprint, saving time and energy. By choosing the right handbag and product from the start, we can reduce the number of shipments and returns.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Return & RefundWe hope that you are happy with your recent order, but if your purchase isn\u2019t suitable, you have 30 days to return it at no extra cost from the day it\u2019s shipped. Please note the following: Please ensure that items are returned with tags intact and in the original packaging. Used, or altered […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

    This is a sample page.<\/b><\/p>\n\n\n\n

    Overview<\/h3>\n\n\n\n

    Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

    Additional non-returnable items:<\/p>\n\n\n\n

      \n
    • Gift cards<\/li>\n
    • Downloadable software products<\/li>\n
    • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

      To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

      Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

      There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

        \n
      • Book with obvious signs of use<\/li>\n
      • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
      • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

        Refunds<\/h2>\n\n\n\n

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n

        If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

        Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

        Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

        If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n

        Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

        Exchanges<\/h2>\n\n\n\n

        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

        Gifts<\/h2>\n\n\n\n

        If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

        If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

        Shipping returns<\/h2>\n\n\n\n

        To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

        Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

        If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

        Need help?<\/h2>\n\n\n\n

        Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":7,"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":1123,"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/pages\/38\/revisions\/1123"}],"wp:attachment":[{"href":"https:\/\/www.crochetcollections.com\/eu\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}